It would be beneficial to have a CRM column that automatically tracks and updates the 'Last Social Post Date' based on specific customer social URLs. This feature would monitor and refresh every few days or weekly. Perhaps tools like Pabbly or BrowseAI can achieve this, but it's unclear yet. The system would check main social profile pages for recent activity, focusing on Facebook, Instagram, Twitter, YouTube, TikTok, and LinkedIn for their business. This could also enhance customer engagement by sorting the CRM column for customers who posted recently, allowing users to interact with their business pages by liking or commenting on posts. Additionally, it could serve as an AI agent summarizing recent posts (3, 6, 9, or 12 months) to provide talking points or reasons to contact them, or even create automatic ice breakers as dynamic tags in the email builder.
3 months ago